Your privacy is our priority. This document transparently explains how HokiBet collects, uses, stores and protects your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).
HokiBet operates in compliance with Malaysia's PDPA and is committed to safeguarding the personal data of every member.
Six privacy commitments we uphold for every member in Malaysia.
All your personal and financial data is stored and transmitted using 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions such as Maybank and CIMB.
HokiBet has never sold, rented, or traded your personal data to any third party for commercial purposes, and we never will. Your data is not our product.
You have the right to access, correct, download, or request deletion of your personal data at any time. Contact us and we will process your request within 14 business days.
We only collect data that is strictly necessary to provide our services. This "data minimisation" principle ensures we do not retain unnecessary information about you.
You may opt in or out of any marketing communications from HokiBet at any time through your account settings or by contacting our support team.
HokiBet's privacy policy is framed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We take these legal obligations seriously and conduct regular compliance reviews.
This Privacy Policy outlines HokiBet's data collection and processing practices. It applies to all users of the HokiBet website and platform in Malaysia. By using our platform, you acknowledge that you have read and understood this policy. If you have any questions, please contact us at support@hokibet.biz.
HokiBet ("we", "the platform") takes member privacy seriously. As an online betting and casino platform serving users in Malaysia, we operate in accordance with the Personal Data Protection Act 2010 (PDPA) and all applicable privacy legislation.
This Privacy Policy is designed to give you a clear and comprehensive picture of how we manage your personal data — from the moment you visit our website through the duration of your membership with HokiBet. We believe that transparency is the foundation of trust, and trust is the foundation of a healthy, long-term relationship between a platform and its users.
HokiBet collects several categories of personal data depending on how you interact with our platform. Below is a detailed breakdown of the types of data we collect:
| Data Type | Example | How It's Collected |
|---|---|---|
| Identity Data | Full name, IC/passport number, date of birth | Registration form |
| Contact Data | Email address, phone number, residential address | Registration & account profile |
| Financial Data | Transaction history, payment methods used | Deposit & withdrawal activity |
| Technical Data | IP address, browser type, device, OS | Automated system logs |
| Usage Data | Games played, session duration, navigation clicks | Platform analytics |
| Communication Data | Support chat records, emails, feedback | Customer support interactions |
HokiBet does not collect sensitive data such as medical records, religious beliefs, political views, or sexual orientation. We also do not collect credit card information directly — all financial transactions are processed through licensed third-party secure payment gateways.
The data we collect is used solely for the following purposes:
In accordance with Malaysia's PDPA, HokiBet processes your personal data on the following legal bases:
HokiBet does not sell or trade your personal data. However, we may share data in the following limited circumstances:
We work with trusted service providers for platform operations — including payment gateways (to process transactions via Touch 'n Go, GrabPay, DuitNow, and others), cloud computing service providers, and analytics systems. All such providers are bound by strict confidentiality agreements and are only permitted to use data for specified purposes.
HokiBet may disclose data to Malaysian authorities if required by law, court order, or a valid official investigation. We will notify you should such disclosure occur, unless prohibited from doing so by law.
In cases of suspected fraud or unlawful activity, we may share relevant information with law enforcement authorities or financial institutions involved, for the purposes of investigation and legal action.
HokiBet has never and will never share your personal data with advertisers, third-party marketing companies, or other platforms without your explicit prior consent.
HokiBet retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. In general:
HokiBet implements multiple layers of security to protect your data:
As a data subject in Malaysia, you have the following rights under the Personal Data Protection Act 2010:
Request a copy of the personal data we hold about you. We will provide a response within 14 business days.
Request corrections to any inaccurate or incomplete personal data. Updates can be made through your account profile settings or by contacting support.
Request the deletion of your personal data, subject to applicable legal retention obligations. Your account must be closed first.
Object to the processing of your personal data for direct marketing purposes at any time, without needing to provide any reason.
Request your data in a machine-readable format (CSV or JSON) for transfer to another platform of your choosing.
To request that the processing of your data be restricted in certain circumstances, such as while you are verifying the accuracy of your data or objecting to processing.
To exercise any of the rights above, please contact us at support@hokibet.biz clearly stating your request and including a copy of your identification document for identity verification purposes.
HokiBet uses cookies and similar tracking technologies to enhance your experience on our platform. We use four categories of cookies:
You can manage your cookie settings through your browser settings or by contacting the HokiBet support team. Please note that disabling essential cookies may affect platform functionality.
All financial transactions on HokiBet — whether deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX (Maybank2u, CIMB Clicks) — are processed through verified payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard).
HokiBet does not store your full payment card details or e-wallet passwords on our servers. Sensitive payment information is processed directly by licensed payment providers operating in accordance with the relevant regulations set by Bank Negara Malaysia and the Securities Commission Malaysia.
If you receive an email or message claiming to be from HokiBet and asking for your payment details, password, or OTP — this is a fraudulent attempt. HokiBet will never request such information via email or chat. Please report it immediately to support@hokibet.biz.
The HokiBet platform is exclusively for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Should we discover that we have collected data from an underage individual, we will take immediate steps to delete that data and close the account in question.
Parents or guardians who suspect their child has registered an account with HokiBet should contact us immediately at support@hokibet.biz so that appropriate action can be taken without delay.
HokiBet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. You will be notified of material changes via your registered email or an in-platform notification at least 14 days before they take effect.
The "Updated" date at the top of this page always reflects the current version of this policy. We encourage you to check this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact HokiBet's Data Protection Officer at:
For more information about your rights or how to use our platform safely, visit Responsible Gaming or read Terms & Conditions us.
Now you know how HokiBet protects your privacy. Join over 250,000 Malaysian members who play safely and confidently on our platform.
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